EMMYCO ON DEMAND

On-Demand Patient Sign-Out and Door-to-Door Accompaniment

HOW IT WORKS

We come to you.

We send a vetted, trusted person (an emmy) to accompany you door to door.

You’re in charge.

Book in seconds and schedule an emmy for service between 8am to 9pm daily.

2

Hour Minimum Request

Book an emmy online to arrive in as little as two hours and we’ll be there ASAP.

Emmyco is not a transportation service. Customers arrange and pay for their own transportation.

SIMPLE LOW PRICING

Economy Rate

Book 3 or more hours in advance for our lowest rate

$29

per hour

Rush Rate

Book 2 hours (minimum) in advance for our rush rate

$35

per hour

Customers are charged a minimum of one hour. Partial use of an hour is charged one hour. There is no pro-rating of service hours. There is a $10 hourly surcharge for service to or from Staten Island, on Saturdays and Sundays, and on all Federal holidays.

TRUSTED, QUALITY, VETTED

All emmys:

  • Are background checked
  • Are interviewed in person
  • Have relevant experience
  • Meet our quality standards
  • Have high customer ratings

CUSTOMERS LOVE OUR EMMYS

Emmys help our customers maintain their independence and privacy.

“Using Emmyco means that I always have a backup plan whether it’s after a medical procedure where the doctor says I can’t leave alone or when I need someone to get my mother to her appointment.”

Albertine Z.

from New York, NY

“I would like to thank Emmyco for your outstanding service. You were reliable and gave me peace of mind in a difficult situation. I’ll definitely be using your service again.” 

Nick F.

from Brooklyn, NY

“All my friends were working and if Emmyco was not there I would have sat in the emergency room for hours. Emmyco made getting my medicine and getting home painless and most of all hassle-free.”

Pace V.

from Flushing, NY

WE WORK WITH HEALTHCARE PROVIDERS

We work with major health systems, ambulatory surgical centers, and private practices. We ensure that the post-procedure discharge process is quick and hassle-free. By Federal law, patients who have undergone an ambulatory medical procedure must be signed out by an adult.

We sign patients out from medical procedures such as endoscopies, colonoscopies, fertility treatments, eye surgeries, dental surgeries, and plastic surgeries. We accompany patients to and from their follow-up appointments and other appointments. Patients can rest assured that we will maintain their privacy and confidentiality.

FREQUENTLY ASKED QUESTIONS

Who is Emmyco?
Emmyco sends a vetted, trusted person (an emmy) to sign you out after medical procedures and accompany you door to door. Emmys accompany you to and from your appointments by foot, on public transportation (e.g., subway, bus), or in a vehicle operated by a third party (e.g., taxi). All emmys are background checked. Customers arrange and pay for their own transportation; we are not a transportation service.

By Federal law, patients that have had ambulatory medical procedures involving anesthesia must be signed out by an adult. However, many people lack family or friends to sign them out. Emmyco is there, on demand, when you need us.

How does Emmyco work?
Tell us when and where to meet you, where you’re going, and how you’re getting there. (You arrange and pay for your own transportation; we are not a transportation service.) You emmy will meet you and accompany you.

You must request an emmy online. Service cannot be requested (nor cancelled or rebooked) over the phone. Once you book your emmy, you will receive an email confirming that your request was received. Once your emmy is assigned, you will receive an email with your emmy’s name.

Does Emmyco serve my area?
We currently offer service in New York City. Service to or from Staten Island will incur a $10 hourly surcharge to accommodate for travel time.
Does Emmyco provide transportation?

No. Customers arrange and pay for their mode of transportation be it public transportation or a vehicle operated by a third party. Emmys pay for their own public transportation for regular MTA service only. Emmys do not pay for vehicles operated by a third party (e.g., taxis) or express bus fares.

How much does Emmyco charge?
We offer affordable and transparent pricing based on advanced notice:

  • Economy: Book with at least 24 hours notice: $29 per hour
  • Express: Book with 3-24 hours notice: $35 per hour
  • Rush: Book with 2 hours notice (minimum): $49 per hour

There is a $10 hourly surcharge for service to and from Staten Island, on Saturdays and Sundays, and on all Federal holidays.

When can I request an emmy?
You can request an emmy on demand for service between 8am to 9pm daily.

Emmys can be requested for service with as little as 2 hours’ notice. We cannot guarantee that emmys will be immediately available, especially same day. However, we do our best to accommodate all bookings in a timely manner. Occasionally, there are service delays for your emmy’s arrival.

Is there a cancellation fee?
Yes, under certain circumstances. Bookings that have been confirmed as assigned to an emmy and canceled by the customer more than one hour prior to the meeting time will incur a $15 cancellation fee. Bookings that have been confirmed as assigned to an emmy and canceled within one hour prior to the meeting time or after the actual meeting time will be charged full price for a block of 1 hour. There is no cancellation fee for bookings that have not been confirmed as assigned to an emmy.

You are responsible for canceling the booking online if you no longer need the service. Cancellations cannot be done over the phone. If a booking was confirmed as assigned to an emmy, you do not cancel a booking, and your emmy arrives at the requested meeting time, you will be charged full price for a block of 1 hour.

Why is there a charge on my credit card when I book my emmy?
When you book an emmy, a pre-authorization hold is placed on your card. Your card is only charged once the service is complete for the time that you used.
What if I need to change my meeting time?
If the booking has not been confirmed as assigned to an emmy, you can change the meeting time by canceling and rebooking the service.

If the booking has been confirmed as assigned to an emmy and it is less than 24 hours but more than one hour prior to your meeting time, you can change the meeting time by canceling and rebooking the service; you will only incur a $15 cancellation fee.

If the booking has been confirmed as assigned to an emmy and it is less than one hour prior to your trip or after the actual meeting time, you can change the meeting time by canceling and rebooking the service; you will be charged full price for a block of 1 hour.

What if my emmy has arrived for post-procedure service and my discharge time is delayed?
If your discharge time is delayed by less than one hour, your emmy will wait and you will be charged starting at the time the emmy arrived. If your discharge time is delayed by more than one hour, your emmy will have to cancel the service and you will be charged full price for a block of 1 hour. You or the facility will then have to request another emmy.
How is my emmy assigned?
Emmys are assigned to customers based on availability and geographic location.
What makes a vetted, trusted emmy?
All emmys undergo multiple interviews and pass a background check before they’re invited to join our platform.
Can I request an emmy of a certain gender or who speaks a certain language?
No. At this time, customers are not able to request what emmy is assigned to them.
Is my emmy trained to handle medical conditions?
No. Emmys are not medical professionals. Emmys are not trained to, and will not, administer medical treatments, advice, or medications; transport or operate medical equipment; or otherwise provide any medical or healthcare assistance.

If you need immediate medical assistance, please call 911. Please be sure to review our Terms of Use.

Will my emmy carry things for me?
No. Though emmys do not carry things for you, they may provide customers with minor assistance on occasion and at their own discretion. Emmys will not operate or transport medical equipment such as oxygen tanks. Please be sure to review our Terms of Use.
Will my emmy drive my car?
No. Your emmy is not a driver and will not drive your car. However, your emmy can accompany you by foot, on public transportation (e.g., train, bus), or in a vehicle operated by a third party (e.g., taxi).
Can I rate my emmy?
Yes! We have designed our platform so that you can rate your emmy and provide them and us with valuable feedback.
Can I tip my emmy?
No. Customers are asked not to tip. Emmys are professionals providing a professional service.